At 20 gamespk, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how we use and protect it, and what rights you have over your own information. We have written it to be straightforward — no unnecessary legal jargon.
Six commitments that guide every data decision we make at 20 gamespk.
20 gamespk collects the minimum data required to run your account, process payments and comply with our legal obligations. We do not collect data just because we can.
All data transmitted between your device and 20 gamespk is encrypted using SSL/TLS protocols. Sensitive information is stored with additional encryption layers at rest.
Your personal information is not for sale. 20 gamespk does not sell, rent or trade your data with any third party for marketing or commercial purposes — full stop.
This policy tells you everything. If we need to change how we handle your data in any meaningful way, we will notify you before the change takes effect, not after.
You have genuine rights over your data at 20 gamespk — to access it, correct it, delete it and restrict its use. These rights can be exercised at any time by contacting support.
We do not hold onto your data indefinitely. Once the purpose for which it was collected has been fulfilled and legal retention requirements are satisfied, we delete it.
20 gamespk (referred to throughout this policy as "we", "us" or "our") is the operator of the online betting and gaming platform accessible at 20gamespk.net. We are the data controller responsible for the personal information you provide when you use our website, create an account, make a deposit, place bets or interact with our customer support team.
This Privacy Policy applies to all personal data collected through the 20 gamespk website, mobile browser experience and any communication channels associated with the platform — including Live Chat, WhatsApp support and email. It covers every registered player and every visitor to our website, whether or not they hold a player account.
Plain language note: This policy is written in straightforward English and is available in Urdu on request from our support team. If anything is unclear, please contact us — we are happy to explain any part of this policy in detail.
20 gamespk collects the following categories of personal data from players and visitors:
Full card numbers and CVV codes are processed directly by our payment processor and are never transmitted to or stored by 20 gamespk systems.
| Data Category | Why We Need It | Retention Period |
|---|---|---|
| Identity & Registration | Account setup, age & identity verification | Duration of account + 5 years |
| Financial & Transaction | Payment processing, fraud prevention, regulatory compliance | 7 years (financial records) |
| Betting & Gaming Activity | Service delivery, dispute resolution, responsible gaming | Duration of account + 3 years |
| Technical & Device | Security monitoring, fraud detection, platform optimisation | 13 months rolling |
| Communication | Customer support, complaint handling | 3 years from last contact |
20 gamespk collects personal data through the following means:
Every piece of data that 20 gamespk collects is used for a specific, defined purpose. We do not use your data for purposes beyond those described in this policy. The primary ways we use your personal data are:
We use your registration and identity data to create and maintain your account, verify your identity and age, process login requests and allow you to access all features of the 20 gamespk platform.
Your financial data is used to process deposits and withdrawals through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard. All transactions on 20 gamespk are conducted in Pakistani Rupees (PKR).
Your betting and gaming activity data is used to deliver the core service — calculating and crediting bet winnings, tracking tournament progress, applying bonus wagering contributions and managing your VIP Club tier at 20 gamespk.
We are required by applicable laws to retain certain records and to carry out identity verification (KYC) and anti-money laundering (AML) checks. Your identity and transaction data is used to fulfil these obligations. 20 gamespk may be required to disclose data to regulatory authorities in specific, legally defined circumstances.
Technical data, login records and transaction patterns are analysed to detect and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse and money laundering on the 20 gamespk platform.
Your gaming activity data is monitored to identify patterns that may indicate problematic gambling behaviour. Where such patterns are identified, 20 gamespk may contact you to offer responsible gaming resources or, in serious cases, apply account protections in line with our Responsible Gaming policy.
Communication data is used by our support team to handle your queries, resolve disputes and maintain a record of interactions for quality assurance and complaint management purposes.
Aggregated, anonymised technical and gaming data is used to understand how players use the platform and to improve the user experience, game selection, performance and feature development at 20 gamespk.
We process your personal data on the following legal bases:
20 gamespk does not sell your personal data to any third party. We share data only in the specific, necessary circumstances described below:
All third parties with whom 20 gamespk shares personal data are required by contract to process that data only for the specific purpose we specify and to maintain appropriate security standards.
20 gamespk uses cookies and similar technologies on its website. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to remember your preferences and session data between page loads.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the 20 gamespk platform. We do not use cookies to serve third-party advertising.
The security of your personal data is a serious operational priority at 20 gamespk. We implement the following technical and organisational measures to protect your information:
No online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your 20 gamespk account and never share your login credentials with anyone.
20 gamespk keeps your personal data only for as long as necessary for the purpose it was collected. Specific retention periods are set out in the table in Section 2 of this policy. As a general guide:
When the applicable retention period expires, your data is securely and permanently deleted from 20 gamespk systems unless we are required by law to retain it for a longer period.
As a player at 20 gamespk, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting our support team:
Request a copy of the personal data we hold about you. We will provide this within 30 days.
If any data we hold about you is inaccurate or out of date, you can ask us to correct it promptly.
In certain circumstances, you can ask us to delete your personal data. This right is subject to our legal retention obligations.
You can ask us to stop processing your data in certain ways while a query or dispute is being resolved.
Where applicable, you can request your data in a structured, machine-readable format for transfer to another service.
You can object to data processing carried out on the basis of our legitimate interests, including direct marketing.
To exercise any of these rights, contact our support team via Live Chat or email at support@20gamespk.net. We will respond within 30 days. In some cases we may need to verify your identity before acting on your request. There is no charge for exercising your rights.
20 gamespk is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 20 gamespk, please contact us immediately at support@20gamespk.net. We will investigate and, where confirmed, close the account, delete the associated data and refund any deposits made, net of any winnings already paid.
We employ age verification checks at registration and reserve the right to request additional age verification documentation at any time. Protecting minors is a priority at 20 gamespk and we take all reports relating to underage access extremely seriously.
The 20 gamespk platform does not contain links to external third-party websites as a matter of policy. Our navigation and all linked pages remain within the 20 gamespk domain. In the event that you independently navigate to any third-party website from your device, please be aware that this Privacy Policy does not apply to those websites. We have no control over the privacy practices of third-party sites and encourage you to read their privacy policies before providing any personal information.
20 gamespk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes — meaning changes that affect how we collect, use or share your personal data in ways that are meaningfully different from what is described here — we will notify you via email or through a prominent notice on the platform at least 14 days before the change takes effect.
The date at the top of this policy shows when it was last updated. We recommend reviewing this page periodically. Your continued use of 20 gamespk after a policy update constitutes acceptance of the revised terms, provided you have been given reasonable notice of the changes.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to make a complaint about how 20 gamespk handles your personal data, please contact us through one of the following channels:
Email: support@20gamespk.net
Live Chat: Available within your logged-in account, 24 hours a day, 7 days a week.
Response Time: Privacy-related requests are acknowledged within 48 hours and fully responded to within 30 days.
We take privacy complaints seriously at 20 gamespk and aim to resolve all concerns fairly and promptly. If you are not satisfied with our response to a complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Our support team can provide guidance on this process if needed.
Now that you know how we protect your privacy, join hundreds of thousands of Pakistani players already enjoying cricket betting, live casino and card games in PKR — with fast Easypaisa and JazzCash payouts.